The "searchable tifs" request was priceless. And we gently pointed out that no, nobody makes searchable tifs--we do tifs, and txt files named to match the tifs (or range of tifs), or a loadfile-with-OCR attached, and you view them with your lit support software-of-choice, and you see the tif in one window and the text in the other window...

Nope, she insisted, the last place she'd sent this work to had returned "searchable tifs."

We handed her off to the sales rep and said "you speak business hype; find out what she actually wants before we start telling her what we think of her request."